Worry-free service

The lab work is intense and complicated. We know that the efficient operation of the instrument is particularly important for your work. Therefore, from the beginning of your order, we will arrange special engineers for you, provide equipment installation training, maintenance, application support and regulatory certification services; meanwhile, the engineer will provide you with regular preventive maintenance services to ensure that your instruments remain in the best state of operation. Whether you use it regularly or customize it, AIDPHE worry free service will provide you with the most secure protection.

I.Basic services

The AIDPHE service solution provides the laboratory with a comprehensive range of maintenance to meet specific needs and budgets. We provide various levels of service contracts for software and instruments from any common manufacturer. At the same time, we can also help improve the efficiency of laboratory analysis by providing maintenance, maintenance parts and spare parts for internal use, and preventive maintenance plans during the accident.

II.Software service

With thousands of expertise in specific market applications, AIDPHE consultants work with your scientists and lab researchers. We evaluate, develop, and deploy the workflow from the sample before the final report, whether you are transitioned to a new system, improving the existing system, or running an existing solution. We can assist in data transfer, recovery and conversion methods, as well as instrumentation updates to meet changing laboratory requirements, and our experts suggest that the performance and integrity of your application can be maintained.

III.Regulatory certification service

Ensuring continuous certification is critical to maintaining the operation of the laboratory. AIDPHE can help you understand the latest regulatory certification requirements and ensure that your instrument and workflow consistently comply with regulatory requirements. We also provide functional verification services, which can help you prove that the instruments and applications meet the necessary standards, and can also certify the technology of the third party manufacturers.

IV.Remote service

To provide customers with experience in supporting specific applications and instruments, we can provide suggestions to ensure smooth operation of your team and processes. Our consultants can provide in-depth industry experience in many areas, including the latest regulatory certification services and information, and Lean Six Sigma methods. We can also enable managers to track and understand the performance of equipment and transform this data into practical improvements.

V.Instrument Moving

AIDPHE's asset management technical support helps the laboratory track and maintain inventory and ensure minimal interference with the workflow during mobile devices or devices. We use the latest tagged technology to track resources accurately and do not interfere with your employees' normal work. In addition, our experienced team is able to track safely and efficiently when you need to relocate Laboratory (including disassembly, reinstallation and performance verification). Ensure efficient and safe transportation of instruments, provide debugging and regulatory compliance certification after relocation.